We dare to be different.
We exist to close the gap between the vendor’s promise and the customer’s success. To be the partner vendors can trust to follow through, and the partner customers want by their side when it matters most.
How Observata Bridges Service Delivery Gaps
Our aim is to build partnerships and deliver managed services that go beyond just licensing and reporting.
Existing Vendor Models
- Tools delivered, but no guidance
- Promises made, no follow-through
- Partners optimize margins, not outcomes
- Vendors hand off instead of staying engaged
- Customers forced to connect the dots
Clarity Ownership Follow-
Through
Observata Partnership
- Embedded teams who run the systems
- Delivery owned through to outcomes
- Trust built through operational consistency
- Experts stay engaged throughout the lifecycle
- Systems, people, and priorities aligned
But we don’t stop there.
Within customer systems, we connect fragmented signals across systems into a single, operational view.
How we came to be
Dots. Connected.
- Unified Credit Pool
- One pool covers all service stages, from consulting to daily operations.
- Consumption-Based Spend
- Credits are used based on actual work delivered, not fixed blocks of hours.
- Dynamic Scaling
- Increase or reduce service usage as priorities shift, without renegotiating contracts.
- Overspend & Underspend Management
- Borrow credits from future allocation or roll over unused credits.
- Transparent Reporting
- Usage is tracked monthly, broken down by unit and function for predictable planning.
Bridging Domains. Enabling Outcomes.
Simplify how services are consumed and scaled. A single credit pool covers every stage of delivery, enabling flexible allocation, cost forecasting, and effortless adaptation as business priorities evolve.
HYPR Vision (Observability)
- Elastic-powered data pipelines for high-volume ingestion.
- AI-assisted anomaly and drift detection.
- Service topology and dependency mapping.
- Long-term retention with cost-controlled indexing.
Simplify how services are consumed and scaled. A single credit pool covers every stage of delivery, enabling flexible allocation, cost forecasting, and effortless adaptation as business priorities evolve.
HYPR Guard (Cybersecurity)
- Managed endpoint protection using CrowdStrike technology.
- Continuous vulnerability assessment and compliance mapping.
- Incident triage, investigation, and guided remediation.
HYPR Seek (Search)
- Elastic search for telemetry and documentation discovery
- Indexing of runbooks, dashboards, logs, and wiki content.
- AI-driven summarization and contextual linking of incidents.
HYPR Vision (Observability)
- Elastic-powered data pipelines for high-volume ingestion.
- AI-assisted anomaly and drift detection.
- Service topology and dependency mapping.
- Long-term retention with cost-controlled indexing.
HYPR Guard (Cybersecurity)
- Managed endpoint protection using CrowdStrike technology.
- Continuous vulnerability assessment and compliance mapping.
- Incident triage, investigation, and guided remediation.
HYPR Seek (Search)
- Elastic search for telemetry and documentation discovery
- Indexing of runbooks, dashboards, logs, and wiki content.
- AI-driven summarization and contextual linking of incidents.
Observata takes ownership, so internal teams can focus on decisions that move the business forward.
Our Service Model
- Instead of static contracts or fixed hours, our managed services adapt to demand and keep delivery tied to outcomes. We built a service model that adapts and evolves with your business, delivering clarity and consistency from start to finish.
-
Explore
Identify gaps and opportunities to ensure the service is customized to fit and drive. -
Establish
Integrate with Observata experts and deploy solutions quickly with speed, precision, and minimal downtime. -
Execute
Get full operational support, backed by SLAs that guarantee outcomes and keep everything running smoothly. - EducateEmpower your teams to understand and utilize the platform fully, building long-term competence.
-
Evolve
Expand or contract the scope of services to grow in tandem with your business and evolving requirements.
This ensures our services scale with your business requirements, sharpens team performance, and compounds value over time.
How Obsians Think, Act, & Deliver
Do what’s right, especially when it’s hard
Stay curious, never complacent
Own the outcome
Make service a craft
Operate with clarity
Trust is earned through consistency
Because we believe it takes the right technologies, correct expertise, and business-aligned preemptive measures to stay ahead of operational problems.
Our Engagement Model
Lack of follow-throughs and static engagement models leave businesses without real outcomes. All our customers are assigned a dedicated Service Advisor who acts as the single point of accountability.
Our Service Advisor embeds in your operating model, owns outcomes, and translates requirements into action.
Our Business Model
Traditional pricing creates barriers unused capacity, rigid scopes, hidden charges, and billing that surprises when demand shifts.
-
Unified Credit Pool
One pool covers all service stages, from consulting to daily operations. -
Consumption-Based Spend
Credits are used based on actual work delivered, not fixed blocks of hours. -
Dynamic Scaling
Increase or reduce service usage as priorities shift, without renegotiating contracts. -
Overspend & Underspend Management
Borrow credits from future allocation or roll over unused credits. -
Transparent Reporting
Usage is tracked monthly, broken down by unit and function for predictable planning.
Service Credit Unit Model
- Simplify Pricing
- Be Flexible
- Forecast Costs
- Adapt to Business Needs
Benefits of SCU
The credit pool adapts as your business does. No waste, no friction.
Our Business Model
Traditional pricing creates barriers unused capacity, rigid scopes, hidden charges, and billing that surprises when demand shifts.
Benefits of OCU
- A single credit pool that covers every stage of delivery
- The OCU model functions as a pool that can be allocated across the full service lifecycle, covering advisory, optimization, training, and ongoing operations.
- Consumption is clear, flexible, and tied directly to outcomes.
Benefits of OCU
- Existing pricing models create barriers
- Rigid scope of work, hidden charges, and cost spikes when workloads and demand shift. Observata's Credit Unit (OCU) Model removes these complexities.
Simplify Pricing
One clear credit unit system replaces complex billing structures.
Be Flexible
Shift credits across services and stages as priorities change.
Forecast Costs
Track usage with transparency and plan expenses reliably.
Adapt to Business Needs
Roll over unused credits or scale usage as requirements evolve.
Observata Credit Unit Model
Unified Credit Pool
One pool covers all service stages, from consulting to daily operations.
Dynamic Scaling
Adapt service levels as priorities evolve without changing contracts.
Transparent Reporting
Usage is tracked monthly, broken down by unit and function for predictable planning.
Consumption-Based Spend
Credits are used based on actual work delivered, not fixed blocks of hours.
Overspend & Underspend Management
Borrow credits from future allocation or roll over unused credits.
Observata Credit Unit Model
- Unified Credit Pool
- Consumption-Based Spend
- Overspend & Underspend Management
- Dynamic Scaling
- Transparent Reporting
The credit pool adapts as your business does. No waste, no friction.
Our Business Model
Traditional pricing creates barriers unused capacity, rigid scopes, hidden charges, and billing that surprises when demand shifts.
Observata Credit Unit Model
Unified Credit Pool
One pool covers all service stages, from consulting to daily operations.
Dynamic Scaling
Adapt service levels as priorities evolve without changing contracts.
Transparent Reporting
Usage is tracked monthly, broken down by unit and function for predictable planning.
Consumption-Based Spend
Credits are used based on actual work delivered, not fixed blocks of hours.
Overspend & Underspend Management
Borrow credits from future allocation or roll over unused credits.
Benefits of OCU
- Existing pricing models create barriers
- Rigid scope of work, hidden charges, and cost spikes when workloads and demand shift. Observata's Credit Unit (OCU) Model removes these complexities.
Simplify Pricing
One clear credit unit system replaces complex billing structures.
Be Flexible
Shift credits across services and stages as priorities change.
Forecast Costs
Track usage with transparency and plan expenses reliably.
Adapt to Business Needs
Roll over unused credits or scale usage as requirements evolve.
The credit pool adapts as your business does. No waste, no friction.
Our Service Model
- Apply credits across advisory, optimization, training, and ongoing operations.
- Track consumption by unit and function for transparent cost planning.
- Single service includes operational coverage and team enablement.
- Roll over unused credits or draw from future allocation when requirements expand.
This ensures our services scale with your business requirements, sharpens team performance, and compounds value over time.
