Observata core legal terms

Standard terms governing all Observata orders.

Master customer agreement

  • Commercial terms governing customer engagements.

  • Covers general ordering rules, payment, confidentiality, liability and baseline terms across all contracts.

View agreement

Data processing agreement

  • Statutory provisions for GDPR and data protection.

  • Governs how telemetry and personal data are processed, stored and secured in our services.

View agreement

Support and operational policy

  • Operational standards, response targets and incident rules.

  • Defines support profiles, business hours, severity levels and operational boundaries across our services.

View policy